Mafhooma policies

Draft for review. Platform owner approval of business contact details, terms, privacy, retention, refunds and safeguarding is required before public launch.

How the application uses information

The application uses account, curriculum and grade details to administer tutoring. Student–Operations conversations remain private to the Mafhooma team. Teachers receive assigned lessons and approved materials.

Students must verify their email before purchasing or attending lessons. Verification, lesson and transaction notifications go to confirmed addresses.

Student cancellations release all reserved minutes. Corrections to completed lessons require an audited administrator action. Monetary refund and tax policies await platform owner approval.

The application does not record video. Meeting links open with the external meeting provider.

The business contact, retention periods, deletion process, complaints route and safeguarding procedures are awaiting approval. General registration must stay closed until these details are complete.